ECKART Customer Service
Do you have questions about our products or services? We are happy to help you.
Please click here for the German version.
The aim of this document is to provide you with information on how we process your personal data and to notify you of your statutory rights with regard to data protection
This information will be updated as required and published on this site, where you will also find data protection information for visitors to our website.
We process personal data that we receive as part of our business relationships with customers and suppliers.
In addition, we process personal data that we obtain by legitimate means from public sources (e.g. commercial register, press, the Internet) or that is legitimately transmitted to us by other ALTANA companies or other third parties (e.g. credit agencies), to the extent that is necessary for us to provide our services.
We process the following data:
We process personal data in compliance with the provisions of the General Data Protection Regulation (GDPR) of the European Union and the German Federal Data Protection Act (DPA):
Data are processed in order to perform contracted services or to carry out pre-contract measures in the procurement or sales process. The purposes depend primarily on the specific product or service concerned.
We process personal data where required for the performance of the contract to protect our legitimate interests or those of third parties. Examples:
If you have consented to us processing your personal data for specific purposes (e.g. newsletter), your consent forms the lawful basis for this processing. Consent may be withdrawn at any time. When consent is withdrawn this does not affect the lawful basis for the processing of data up to the point at which consent is withdrawn.
We are subject or various legal obligations (e.g. tax and customs duty legislation). These involve the transmission of personal data to responsible authorities and offices (e.g. tax office, employer’s liability insurance association, financial institutions and trust companies).
The purposes of processing include age and identity verification, screening against anti-terror lists, compliance with tax-law monitoring and reporting obligations and the evaluation and management of risks.
Your personal data will only be transmitted where there is a lawful basis for this.
Within the company, only people who require the information to perform our contractual and statutory obligations will be given access to your personal data.
In addition, the following may receive your data:
Data will be transferred to processors in third countries (countries outside the European Economic Area) if
Other than this we will not send any personal data to processors in third countries or international organizations. However, for certain tasks we do use service providers that may be resident, have a parent company or maintain data centers in a third country. Such transfer is permitted when the European Commission has decided that the third country has an adequate level of protection (Article 45 GDPR). If the Commission has not reached such a decision, we may only transfer personal data to a service provider in a third country if suitable contractual guarantees have been agreed and there are enforceable laws and effective legal remedies.
We process and store your personal data for as long as is required to perform our contractual and statutory obligations.
When data are no longer needed for the performance of contractual or statutory obligations, these are regularly deleted unless they must be retained for fixed-term further processing for the following purposes:
You have the right to
The restrictions pursuant to Sections 34 and 35 DPA apply to the rights to information and to erasure.
You also have the right to complain to a responsible data protection supervisory authority (Article 77 GDPR).
In the context of our business relationship, you must provide the personal data that are required in order to start and carry out the business relationship and to perform the associated contractual obligations, or that we are legally obliged to collect.
We do not use any fully automated decision-making (scoring) processes pursuant to Article 22 GDPR to commence and carry out a business relationship.
Pursuant to Article 4 (4) GDPR, ‘profiling’ means any form of automated processing of personal data to evaluate, analyze or predict certain personal aspects relating to a natural person (e.g. performance at work, economic situation, personal preferences or interests, reliability, behavior or movements).
We do not use profiling.
For reasons arising from your particular situation, you have the right to object at any time to the pro-cessing of your personal data that is done pursuant to Article 6 para. 1 (f) GDPR (processing necessary for the purposes of legitimate interests). This also applies to profiling pursuant to Article 4 (4) GDPR based on this provision.
If you object, we will cease processing of your personal data unless we are able to demonstrate legitimate reasons for processing that override your interests, rights and freedoms, or unless the processing is for the purpose of enforcing, exercising or defending legal claims.
We may also process your data in the context of the statutory provisions for the purpose of direct advertising. You have the right to object at any time to the processing of your personal data for the purposes of such advertising. This also applies to profiling where this is connected to such direct advertising. If you object to the processing for the purposes of direct advertising we will no longer process your personal data for this purpose.
You may lodge your objection in any form.
Our contact details can be found in section 1.
Visitor Privacy Notice as part of the ALTANA Privacy Notice: