ECKART Customer Service
Do you have questions about our products or services? We are happy to help you.
Ensuring healthy lives and promoting the well-being for all at all ages:
For ECKART, people's health and safety are the top priority. We offer medical care and courses to our employees through our company health management system. All locations worldwide have established their own safety organization, which includes compliance with all local occupational health and safety regulations, instruction, and training measures as well as the recording and evaluation of accidents and near-accidents.
ECKART uses the Work Accident Indicator (WAI) as the most important key figure to monitor the development of occupational safety at all locations and to continuously improve it. We accept our social responsibility in the supply chain by carefully selecting our suppliers, supplier agreements and on-site inspections. By this we ensure that ECKART is not involved in human rights violations, child labor or forced labor.
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all:
Employees are our most important resource. That is why we encourage their professional development and prepare them for management positions. We pay particular attention to the recruitment and training of young professionals, specialists, and managers. We allow our employees to share in the economic success to retain them in the company over the long term.
Achieve gender equality and empower all women and girls:
Diversity in leadership positions is an important goal of the ALTANA Keep Changing Agenda. The focus is on promoting women in management positions. Several initiatives such as LEADING WOMEN @ ALTANA and “Mentoring program for woman” aim to achieve the medium- to long-term goal of increasing the proportion of women in management positions to the percentage that corresponds to the proportion of woman in the total workforce.
Ensure availability and sustainable management of water and sanitation for all:
We handle our drinking water carefully and make sure that a loss of water (e.g. due to leaks) is avoided. We provide enough sanitary facilities (toilets, shower rooms) at our locations. When we take cooling water from bodies of water, we feed it back in purified form after use. If drinking water is used for cooling purposes, it is - if possible - conducted in closed cooling circuits.
Ensure access to affordable, reliable, sustainable, and modern energy for all:
The primary goal is to avoid all unnecessary use of energy and to optimize processes energetically. To do this, we regularly measure and analyze our energy consumption. If possible, we obtain energy from renewable sources. Thereby, we are continuously reducing the carbon footprint of our activities and products.
Promote sustained, inclusive, and sustainable economic growth, full and productive employment, and decent work for all:
Our customer’s success is in the focus of ECKART ‘s business activities. In the long term we will only be able to compete if we offer added value to our customers. It is our aspiration to not only secure our long-term economic success, but also to act sustainably in every aspect. Accordingly, as a member of the “UN Global Compact” (The Ten Principles of the Global Compact), ALTANA also actively supports the goals of responsible corporate management.
We ensure compliance with the ALTANA Code of Conduct and act in accordance with the ALTANA corporate mission statement. In this way, we ensure that human rights are respected at our locations and at our suppliers and that no child or forced labor takes place. The working conditions are regulated by occupational health and safety laws and collective agreements. This ensures that personal protective equipment is provided for production areas and laboratories and that its use is prescribed the collective agreements provide, among other things, for the formation of works councils as control bodies. The cooperation with our suppliers helps to create and secure jobs worldwide.
We provide safety data sheets for the safe handling of our products, instruct our employees accordingly and offer our customers comprehensive advice.
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation:
ECKART products and services are designed to offer customers sustainable solutions and thereby enable them to gain a competitive advantage. To maintain and even strengthen its position as one of the leading specialty chemicals companies in the future, ECKART will steadily expand its competencies and continuously develop its product portfolio.
This happens through our own developments, but also through acquisitions and cooperation with other companies, universities, and research institutes. To support our customers in the manufacture of long-lasting products, we continuously invest in the development of new products and technologies.
Through digitization and automation projects, we improve our business and production processes and ensure continuous operation through modern maintenance concepts (preventive and event-related). We have identified relevant emergency situations through a comprehensive risk assessment. To counter this, we have taken preventive measures. These include exercises, emergency plans, rescue services, in-house fire brigade or cooperation with local fire brigades and the protection of our IT systems.
Ensure sustainable consumption and production patterns:
We advise our clients on how to optimally use our products and join development projects with our clients if desired. It is our long-term goal to achieve a sustainable production and we are focusing on the following areas:
We encourage our suppliers to produce sustainably and rely on sustainable production processes:
Take urgent action to combat climate change and its impacts:
Conducting business in an environmentally friendly manner is a central part of our business strategy at ECKART. It is our goal to continually reduce our energy consumption and our emissions at all sites and to efficiently use our resources. We aspire to minimize our CO2-Footprint. We have already reduced it by 50% compared to the baseline 2019. This was achieved by using green electricity and low carbon metals. Our products can help to improve climate protection in the value chain. ECKART regulates the efficiency of the energy and material use and the resulting CO2-emissions through performance indicators and specified goals (KPI).
Conserve and sustainably use the oceans, seas, and marine resources for sustainable development:
Most of our production processes do not need any or only small amounts of water. Therefore, no wastewater is produced. Wherever wastewater is produced, we work on improving our processes to reduce the amounts of wastewater. To reduce the amount of cooling water we rely on closed cooling cycles. Only after testing, cooling water is released so that there are no adverse effects on the environment.
Protect, restore, and promote sustainable use of terrestrial ecosystems, sustainably mange forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss:
To protect terrestrial ecosystems, we continually reduce our amount of waste and our emissions. If waste is produced, it is separated into different types of waste and stored separately. We strive to reuse and recycle or energetically recover our waste materials to reduce the amounts of waste taken to landfill. We recover and reuse our solvents for example. Our plants are operated in closed cycles. Particle emissions are minimized by using advanced technologies and filter systems. Our use of exhaust air decontamination system minimizes the emission of solvents. We improve by developing our production processes and technology. We surveil and document our emissions to ensure we keep regulations.